At CALL LABS, we are committed to protecting the privacy and confidentiality of our patients' personal and health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our diagnostic centre. Please read this policy carefully to understand our practices regarding your data and how we handle it.

Information Collection:

• 1.1. Personal Information: We may collect personal information, such as your name, contact details, date of birth, and demographic information, when you register as a patient at our diagnostic centre or interact with our services. 1.2. Health Information: We may collect and maintain medical and health-related information, including test results, medical history, and any other information necessary for diagnostic purposes.
• 1.3. Usage Information: We may collect information about your usage of our services, including the tests you have taken, appointment history, and interactions with our staff.
• Information Use: 2.1. Service Provision: We use the collected information to provide diagnostic services, including scheduling appointments, conducting tests, delivering results, and communicating with you regarding your healthcare needs.
• 2.2. Improving Services: We may use your information to improve our diagnostic services, develop new tests or services, and enhance the overall patient experience.
• 2.3. Communication: We may use your contact information to send you important updates, appointment reminders, and relevant healthcare information.
• 2.4. Legal Obligations: We may disclose your information when required by law, court order, or governmental regulation to comply with legal obligations or protect our rights, property, or safety.
• Information Sharing: 3.1. Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our diagnostic services, such as laboratories or medical professionals involved in interpreting test results. These providers are contractually obligated to maintain the confidentiality and security of your information.
3.2. Authorized Personnel: Your information may be accessed by authorized personnel within our diagnostic centre on a need-to-know basis to perform their duties. 3.3. Consent-based Sharing: We will obtain your consent before sharing your information with third parties not mentioned in this Privacy Policy unless otherwise required by law.
• Data Security: 4.1. We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include physical, technical, and administrative safeguards.
• 4.2. Despite our best efforts, no data transmission or storage system can guarantee absolute security. Therefore, while we strive to protect your information, we cannot ensure or warrant the security of any information you transmit to us or store on our systems.
• Data Retention: 5.1. We retain your personal and health information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
• Your Rights: 6.1. Access and Correction: You have the right to access and update your personal information. If you believe that any information we hold about you is inaccurate or incomplete, please contact us to make the necessary corrections.
• 6.2. Consent Withdrawal: You have the right to withdraw your consent for the collection, use, or disclosure of your information. However, such withdrawal may limit our ability to provide you with certain services.
• Contact Us: 8.1. If you have any questions,
• Changes to the Privacy Policy: 7.1. We may update this Privacy Policy periodically to reflect changes in our information practices. We will notify you about significant changes through appropriate means. You are advised to review this policy periodically for any updates.
• 6.3. Communication Preferences: You can manage your communication preferences and opt-out of non-essential communications.